Privacy policy

This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our website (Site). In this Privacy Policy we, us or our means Pretty Little Rugs.

INFORMATION COLLECTED

The types of personal information we may collect about you include:

a) Personal details including name, address, email, and phone number
b) Your IP address
c) Pages you visit and features you use on our site

We use cookies to analyse trends, understand users behaviour on the website, and gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level but, if you choose to disable cookies, it may limit your use of certain features or functions on our website or service.

WHY WE NEED THIS INFORMATION

a) To better understand customer behaviours and provide a better service or experience
b) To fulfill your orders, to know where to ship them and how to contact you in regards your order and delivery
c) To process your payment
d) To keep in touch with you and update you on special offers or new products via email (if you have opted for this and you can opt out at any time).
e) To quickly respond to any enquiries you may have
f) For business daily operations and reporting
g) To comply with our legal obligations and resolve any disputes that we may have.

HOW WE USE IT

Your personal data is processed in Australia. Hosting and storage of your data also takes place in Australia.

Some of your data is processed on our behalf by Google and Facebook.

HOW LONG WE KEEP IT

We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our site.

In order to protect your data we do the following:

Ensure that your connection to our website is secure; and ensure that internal access to all personal information we hold is properly secured.

YOUR RIGHTS

Please read this Privacy Policy carefully. By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.

Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information. In certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that we hold about you.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below and we will work with you on this matter.

Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

AMENDMENTS

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.

For any questions, please send us an email to info@prettylittlerugs.com.au